Contact
After-sales support for your JIMU product.
Use the form for installation questions, missing or damaged parts, care and finish guidance, or warranty requests. You can also email our support team.
Use this address for product support and questions about an existing order.
Please do not include payment card details or account passwords.
Support topics
What we can help with.
Installation guidance
Questions about fit, mounting, cutout information and included components.
Parts and delivery issues
Missing or damaged components, packaging damage and order-related product issues.
Care and finish
Cleaning guidance for brushed stainless steel and charcoal black surfaces.
Warranty support
Product concerns that need review, supported by the SKU, order details and photos.